Terms and Conditions 1.Website Terms And Conditions 2. Returns policy 3. Privacy policy 4. Refunds policy WEB SITE TERMS AND CONDITIONS These online shopping terms and conditions ("on-Line shopping terms and conditions") applys to all orders which you the customer ("you" or "your") place using this website "www.soubise.co.uk" operated by us Soubise UK.Please take time to read them carefully and print a copy for future reference. Children We only sell to adults (i.e. person over 18 years old) if you are under 18 you may only use this website with the involvement and permission of a parents or guardian. Colours, size and specifications We have made every reasonable effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. Prices and Payments Prices Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Delivery is charged extra. Please reffer to our delivery information for current charges. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the Website apply to online purchases only. We reserve the right to update prices displayed on the Website from time to time. Payment You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online. When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Please note that we cannot guarantee the security of data when you send us by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order via email. RETURNS POLICY If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on this website. Items damaged in transit If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery. Defective items You have the right to return a faulty item within a reasonable period of time. Incorrect Items If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it. Costs We will reimburse any reasonable costs you incur in returning the following items to us: • items we delivered to you in error; • items which were damaged upon delivery or are defective or incorrect; • items which are substitutes for items originally ordered which we were unable to supply. You will be responsible for the costs of returning items to us in all other circumstance, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period). If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. REFUNDS POLICY the refund of monies by us to you will be made again the original form of tender (i.e. if you pay by credit card the money will be returned to your cerdit card account) PRIVACY POLICY Your privacy is important to us. This privacy statement describes the online information practices which we Soubise UK ("we", "our") employ in relating to the information which you, our customers, ("you", "your") provide when using the www.Soubise.co.uk site ("Website"). By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement. The Information We Collect We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information ("Personal Information") in the following situations: Information you provide: when you contact us to obtain information relating to us or our services, when you communicate with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form; Information collected automatically using "cookies": whenever you interact with the Website, we receive and store certain types of information using "cookies". We describe how we use "cookies" below. Information from other sources: we receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureaux and sources we use to process payments. How We Normally Use Information About You We will only use your Personal Information for the purpose(s) for which you provide it to us - including, for example, to: • respond to your enquiries; • handle orders, deliver items and process payments; • communicate with you about orders, products, services and promotional offers, • update our records; • prevent or detect fraud or abuses of our Website; and • enable third parties to carry out technical, logistical or other functions on our behalf. We only share your Personal Information with our authorised distributors where appropriate and with other entities only as described below. [We ensure the parties with whom we share your Personal Information follow practices at least as protective as those described in this Privacy Statement:] Agents From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. • Promotional offers: if you have consented in advance we send you information on our promotional offers. • Business transfers: in any transactions (e.g. buying or selling of stores or business units) Personal Information is generally one of the transferred assets • Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations; • With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email. "Cookies" A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. When you visit our Website we send you a cookie. Cookies may be used in the following ways: To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line). To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way. Disabling / Enabling Cookies You can accept or decline "cookies" by modifying the setting in your browser. Please note that if you disable "cookies" you may not be able to use all the features of our Website. Revisions to this Privacy Statement We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you. Controller of Your Information Information which you provide to us or we gather from the Website is controlled primarily by: Soubise UK. « Back